Ticket Machine FAQ


Ticket Jam in throat. Back to Tech Support Tech Support
No date and time stamp on ticket.
Double stamping on ticket.
Printing is fading on ticket.
Machine cuts only part of ticket.


Ticket Jam in throat
  • Check to make sure index switch arm in front has no obstruction.
  • Make sure stamp solenoid is not stuck up.
  • Make sure cutter is going back down into normal position.
  • Call factory for assistance.


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No date and time stamp on ticket
  • Check time stamp solenoid to see if it is energizing, if not.
  • Check controller. If controller is working, replace white coil.


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Double stamping on ticket
  • Check time stamp switch and adjust up or down and test.
  • Make sure switch arm is getting energized by white coil armature.


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Printing is fading on ticket
  • Replace ribbon & test.
  • Replace time stamp platten


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Machine cuts only part of ticket
  • Take cutter off, clean and re-grease tracks.
  • Check cutter and cutter blade for dullness, replace if necessary.


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PTC PTC INDUSTRIES
1000 Berea Industrial Parkway
Berea, Ohio 44017 USA
440-243-7565, 1-800-628-1822
FAX 440-243-9242
E-mail: ptcproducts@ptcind.com