Auto Gate FAQ


Gate arm comes down on car. Return to Tech SupportTech Support
Gate arm goes up & down by itself.
Gate flange that holds gate arm is loose.
Gate arm won't go up.
Gate has power but nothing happens.
Gate arm is stuck in the air.


Gate arm comes down on car
  • Check detector
    • If red light is on, reset detector with toggle on face. If red light comes back on check loop.
    • Check loop with Ohm meter. If loop measures infinite, replace loop. If it measures low resistance, call factory.
  • Check controller
    • Look at what type of controller you have and call factory for details on testing controller.
NOTE: If you have back up parts, start by replacing detector, then controller.

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Gate arm goes up & down by itself
  • Adjust limit switch cams by moving them toward limit switch. First the up then the down limit switch.
  • Replace broken limit switch.


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Gate flange that holds gate arm is loose
  • Replace flange pin.


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Gate arm won't go up
  • Try to raise gate manually with auto/manual switch. If this fails, check:
    • belt for slipping
    • motor - is it turning?
    • gear-reducer - internal gear might be broken
    • call factory


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Gate has power but nothing happens
  • Let motor cool down
  • Reset motor overload located at bottom of motor. You should feel it click in.


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Gate arm is stuck in the air
  • Check to see if detector is de-tuned. Reset detector with toggle switch on face.
  • Take field wires off of vend contact to see if the card reader or loop for example are holding gate in the air.
  • Check for limit switch failure
  • Check what type of controller you have and call factory


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NOTE: Before calling factory/dealer have the following information available:
  • How old is gate, look at model plate on face of gate above door
  • What type of controller is in gate
  • Location and customer name or name of dealer


PTC PTC INDUSTRIES
1000 Berea Industrial Parkway
Berea, Ohio 44017 USA
440-243-7565, 1-800-628-1822
FAX 440-243-9242
E-mail: ptcproducts@ptcind.com